CCL Community Release - December 30, 2023

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What's a release?

Simply put, a release is a package of software updates consisting of new features and bug fixes along with new content. The CCL Community Release Notes are published after a group of significant new features, bug fixes, and/or content updates have been released. Ask any questions in the comments below.

New Features

  • Group Forums Update (12/30/23): Group Forums pages¬†now feature¬†a more interactive display, including an embedded search, more advanced filter options (by topics you've posted in), sort by options including the most recent replies, most replies, most engagement (likes) and date created. To create a new post click the green "Add Topic" button in the upper right. Select General Discussion unless you prefer to post in a more focused¬†subcategory.
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  • CCL Community Calendar: All¬†national training, workshop, and conference/event pages¬†are now visible to the public and no longer require a logged in view¬†(as of Dec. 18th). This should help with sharing the links both before and after the national events with your local community outside of CCL.
  • CCL's Knowledge Base-¬†Updated platform with ZenDesk for IT Support and Membership-related queries and support (as of December 18th)¬†
    • The Knowledge Base¬†includes¬†directions and answers to FAQs for using applications and organizing tools such as CCL Community, Action Tracker, chapter rosters, etc.
    • The Knowledge Base does¬†not include¬†details or other information related to program support (policy, organizing, training, etc.).
    • How will I get to the Knowledge Base?
    • You can access the Knowledge Base via the "Help" link (see below) in the main navigation menu (see below), a link in the footer to CCL's Knowledge Base¬†or the "? Help" button at the bottom left of any CCL Community page.
    • Notice the Knowledge Base is a separate site hosted by Zendesk. You can bookmark it if you like.The email replies will come from Zendesk (, the worldwide leader in customer support software. Please add that address to your address book, contact list, or whatever else your email provider uses.¬†Important note:¬†Tickets created with the current system will be closed out and tracked separately.
  • Updated Sitewide Forums Page. See below.
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  • Finding your local chapter's page-¬†The pin icon to the right of your messages icon links to your CCL Chapters' page on CCL Community. The chapter pin is displayed on all pages across the site, so you no longer have to click several times to get to your chapter's page.¬†
  • Action Tracker Updates:
  • Action Tracker Dashboard¬†view now allows you to toggle to a "U.S. Lobby and Conference Statistics" page to see the updated stats nationally for the year for our collective lobby meetings¬†(as of Dec. 30th)
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    • New Action Tracker descriptions (including Town Hall category, additional notes fields for meetings, etc.)
    • New short link that when clicked auto-logs your attendance at the CCL International Monthly Meeting:¬†¬†
  • New Volunteer Activity¬†Marked on Action Tracker: There are new¬†little white stars in a green circle, hovering¬†right over those two-digit initials of our action-takers.
    • The star is not just decorative; it is to celebrate a noteworthy action that was logged, and it will appear in one of two situations:
    • It's a shiny high-five to a supporter logging their first action ‚Äď maybe they just hopped off the Info Session or took another¬†training, or they sent¬†an online message to Congress. Go, team!
    • Oh, and see that star for someone who's been around a while? It's letting you know a supporter whose¬†been away for a bit has logged an action ‚Äď whether they took a short vacation, a medium hiatus, or a longer sabbatical. And don't forget, engagement is recalculated around the 6th of every month,¬†so a star¬†supporter might still reflect¬†as 'Recently Unengaged,' 'Medium-Term Unengaged,' or 'Long-Term Unengaged' on your roster. ‚ú®
    • Feel free to use the information in a way that works best for your situation or to ignore it entirely if it doesn't do anything for you.¬†We understand there might be instances where it's unclear if it's a first action or a re-engagement. However, using the action tracker CSV and online filters should clarify this. We're sensitive to how someone might react if we publish they're re-engaging, so the star represents both cases.¬†
    • Here's how it appears when there's more than one participant:

Bug Fixes

  • Messages: In CCL Community emails sent from groups, the group name and link to their homepage now shows up again by default at the top of the email message(December)
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  • Join Notifications:¬†Issue with notifications of new volunteers¬†not sending when joining was fixed (October)
  • Text to Join:¬†CCL's text-to-join feature¬†working again (August)
  • Search: The use of quotations works now to help restrict your search to a group of keywords together¬†(August)
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  • Engagement Segment¬†updates due to¬†Apple Mail's Privacy Policy changes (August) (no longer counting email clicks as part of the passive engagement metrics - for more details on what counts as activities and what the parameters are for each segment see the Engagement Segment training.

  • Public-facing chapter pages on the website¬†(example). (August)
    • Previously, group leaders or their designates could upload a single image¬†or video¬†to their chapter‚Äôs public-facing page. However, Salesforce no longer allows you to do that without a Salesforce license. As a result, CCL has¬†updated all chapter pages with the latest CCL intro video and removed the upload option from the¬†chapter web page editor¬†(the editor was¬†the interface that allowed¬†you to edit the text on the page).
    • The new default text¬†is optimized for search and will likely lead to more users finding your chapters via search engines. As a reminder, each chapter has a group page here on CCL Community that serves current volunteers,¬†AND¬†we have public-facing pages that are designed to acquire new members for each chapter. The latter is what this update refers to.
  • Events: Fixed an issue where the ‚ÄėAdd to Calendar‚Äô option was not working for Outlook. (July)
    • Note: we are aware of an ongoing issue with the Upcoming Events block on group homepages not currently displaying upcoming events and are working with our vendor to address this as swiftly as possible.
  • Group Admin: Added the notification wording for group settings (July)

New & Updated Content

Most Recent Training Page Updates:

Most Recent Resource Page Updates:

Posted by Brett Cease on Dec 30, 2023 6:43 AM America/Los_Angeles

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