Three ways to get answers:

  1. Browse the questions below. To search this page for keywords, hit "Ctrl + F" (Windows) or "Cmd + F" (Mac). (Help with this)
  2. Check CCL Community's Getting Help page.
  3. Can't find the answer? Ask a question in the "Ask Us Anything" forums.
General FAQ

Update Your Profile

Watch this video on how to update your profile.

To update your profile go to the top green toolbar banner on any page and click on your name, this will go to your member profile

Here you'll be able to add or update  your photo (see below), details, contact information (kept private), and interests. Just click on any of the [edit] links. For a more thorough walkthrough of each section in your profile, read the "Fill Out Your Profile" section in the Getting Started With Community guide. 

Subscribe to the CCL Newsletter

By joining Citizens' Climate Lobby you will be automatically subscribed to our weekly briefings and monthly newsletter. 

To make sure our emails land in your inbox please add to your Contacts.

Also check your spam or junk folder to make sure our messages are not routed there. If you find one mark it as “not spam” or “not junk” to move it to your Inbox.

Make Sure You're Set Up To Receive Emails (Messages) From CCL Community

CCL’s IT team has received reports of members not receiving messages from Community in spite of having their email notifications properly set up.  If you have this problem, check your spam or junk folder and mark any CCL message you find there as "not spam" or “not junk.” Also, check other folders such as "Promotional" in Gmail.  Add to your safe sender list, safe contact list, or whitelist (depending on your email system).

Taking these steps will help you stay connected with CCL and help us reach other volunteers inboxes as well (part of some spam filters are based on feedback from other users that such messages are considered “not spam.”)

If you use Gmail and have the Promotions tab, move one of our emails from the Promotions tab to your Primary tab to make sure you don’t miss them.

Instructions for Primary Tab Move For Gmail Users

  1. Open Gmail in your browser.
  2. Click on your Promotions Tab
  3. Find CCL’s Newsletter or Weekly Briefing.
  4. Click and drag the message into your Primary Tab.
  5. When asked “Do this for future messages from” click Yes.

If this is occurring for you after trying out the suggestions above, please report these missing emails in the Bug Report forums so that we can determine  what the problem is.

Update Your Email Settings

Watch this tutorial on updating your Account Settings on Community.

To change when and how often you are notified by email about events, actions, and updates to forums in Community, go to your Account Settings (get there by clicking on wrench icon   at top of any page). 

In Account Settings, the "Notification" tab allows you to select actions that you would like to be notified about or unselect actions that you would like to stop receiving emails about. 

In the "Subscriptions" tab you can  select the frequency for which you are notified about Forum updates for both site-wide forums and Group/Chapter forums.  For more detailed instructions read the "Account Settings" section in the Getting Started With Community guide. 

Watch this tutorial on updating your Account Settings on Community.

Reset Your Password


To change your password:

  1. Click on the wrench tool icon in the upper right green bar to go to Account Settings.
  2. In  Account Settings, scroll down to the 'Change password' section.
  3. Enter your old password once (the one listed above in this case) and your new preferred password twice
  4. Scroll down to the very bottom and click 'Save Changes'
  5. Save your new password somewhere to remember for your next log-in.

If you've forgotten your password: 

Click the "Forgot password?" link from the login page and have a new password emailed to your email address.   

Watch how to log in from the email instructions you receive and update your password.

Sending and Receiving Messages

View your messages by:

  • Clicking on the mail envelope icon  on the top green toolbar of any Community page 
  • On your Dashboard, select "Email" in the "My Messages" block. 

Select "Compose" tab to send an outgoing message. For more detailed instructions read the "Contact Community Members" section in the Getting Started With Community guide. 

Email Community Members

You can contact  community members via email using the Messaging screen. To get to the Messaging screen click on the mail envelope icon  on the top green toolbar of any Community page

To send an email message to a Community member click on the “Compose” tab. Fill out the subject and email body and then click the green “Click to select recipients” button to show a dialog where you can search for and select your message’s recipients.

Friends will be shown by default, but you can also type into the text field to search among other community members.  

Your message will be sent to the member’s email address associated with the CCL account, unless they have message notifications turned off. It will also appear in their “My Messages” screen.

For more detailed instructions read the "Contact Community Members" section in the Getting Started With Community guide. 

Change Your CCL Email Address

To change the email address associated with your CCL account go to the Account Settings page (select the wrench icon   on top of any page).  Once in the "Account Settings" page, scroll down to the "Email Address" section, enter your new email address twice, and then scroll to the bottom and click the blue "Save changes" button to confirm. 

Note: Since Community is integrated  with the CCL database, updating your name and/or email address on the Account Settings page means your name and email address will change everywhere within CCL’s database (i.e. your chapter’s roster, CCL emails, conference registrations, etc.).  For more detailed instructions read the "Update Your Account Settings" section in the Getting Started With Community guide. 

Upload/Change Your Profile Photo

Want to watch a video of this process?  Click here for a quick 50 second tutorial.

To add or change your profile photo, click on your name on the top green banner of any page. This will bring up "Edit My Profile." 

On the left side of Edit My Profile, select "Change Profile Photo" beneath the photo block under your name. This brings up a dialog box to select or upload a photo.  Select  “ You can either select an existing photo that you've already uploaded or browse for a photo to upload from your computer or phone.  The acceptable file types are listed (JPG, PNG, TIFF, GIF, BMP) and the maximum size allowed is 20 MB. 

To upload a new photo,  select “Choose File,” browse to the file on your computer or device, and select “open.” “After the file uploads, you will see a thumbnail. Then, scroll down and: 

  1. Check the box “make this my profile picture” to confirm you want it as your new profile photo.
  2. You will need to enter a name in the “Title” field- it can be your name or any text you prefer.
  3. After this (no need for a description to be entered) - click “Post” at the bottom and it will now become your profile photo.

Staying Updated With Community Bulletin

Want to stay current on all that’s happening in CCL and on Community online?  Make sure to subscribe to the Community Bulletin.

Find the bulletin by scrolling down on your dashboard and clicking on the “Community Bulletin” link (you can also find it by clicking on the “Community Bulletin” link in the green footer of any page in Community).

The Community Bulletin provides CCL members three important features:

  1. Every other Monday, Community releases software updates to improve users’ experiences, including new features and resolution of any issues (click here for an example).
  2. Quick updates about the Energy Innovation Act and other CCL related activity.
  3. Archive of CCL’s Weekly Briefing and Monthly Newsletter updates and actions.

Publishing the software release notes in one location helps CCL group leaders and Community users stay updated and track platform improvements and fixes. To subscribe to the bulletin, click on the green “Subscribe” button in the upper right box and select your level of frequency (instant, daily, or weekly). You will then receive an email with the bulletin updates at that level of frequency selected automatically (more on subscriptions here).

You can also search Bulletin archives by category, author, or month posted to find  more specific content you’re looking for.   

Update Your Privacy Settings

To access your privacy settings hover over the green tool bar on the top of your screen and click on the wrench icon   to be taken to the Account Settings page. Once there select the "Privacy" tab where you can change what information is private, visible to friends only, or visible to everybody in Community. . 

Note: Personally identifiable information such as email address, mailing address and phone numbers are never displayed on your profile. In addition, you can control which users see other parts of your profile. 

On the "Privacy" Tab of the "Account Settings" page, select whether “Everybody, “Friends” only, or “Nobody” can perform an action or view content for the categories listed (default setting is “Everybody”). After making any changes, make sure to scroll down to the bottom of the page and click “Save” before exiting this screen. Otherwise, your updates will not be saved. For more detailed instructions read the "Update Your Account Settings" section in the Getting Started With Community guide. 

Adjust Your Account Notification Settings

Under the "Notifications" tab of  the  "Account Settings" page you change notification settings by checking or unchecking any of the listed actions or events.  You can also select “All Communication” to receive all notifications or “Unsubscribe To All” for none. 

For events or actions selected in the “Notifications” tab, you’ll receive an email notification instantly.  Default notifications are set as being on for the following events: someone sends you a private message, someone comments on your profile, someone invites you to an event, group notifications, someone replies to your forum post, or someone likes your content.

Note: Unlike forum subscriptions, there isn’t a digest option for notifications.  

Change Your Chapter Membership

To change your local CCL chapter or electoral district, please use the form at this link.

Note: Using this form will move you to another CCL chapter and add you to the new chapter's roster. You will also be added to the new chapter's group on Community during the nightly data sync (i.e., it won’t happen instantly). 

Note: You can only be a member of one local chapter, but you can, however, join as many Action Teams as you want.

Sometimes, members of a CCL chapter may reside in several electoral districts. Be sure to check your district using your address and update if necessary. 

Updating Your Contact Information

If you've changed your address, phone number, or email be sure to update your contact information.  

1. Click your profile name on the top green toolbar on any page. This will take you to the Member Profile page.

2.Click on the "Edit Profile" link in the User Actions block on left hand side.  

3. Once in Edit view, you can select  any of the tabs to update your information: "CCL Info," "Address," "Phone Number," and "Email." 

Any changes made to your mailing address, phone number and email will be saved to CCL’s database. 

After making changes, be sure to scroll down to the bottom of the page and click “Save” before exiting the tab.

Please always use the Member Profile page to update contact information. Do not email CCL requesting changes. Your mailing address, phone numbers, and email will never be displayed publicly or to another Community member.  

How to Attach a File to Your Post/Message

If you would like to upload and share a file with a forum post or a message you're sending in Community, click on the paper clip icon in the editing tools above of the post message text:

Once you've clicked the icon, select a file to upload by clicking on the "Choose File" button, or select a file you've already uploaded:


If uploading, Type in a title name for the file (required) and then click "Post" on the bottom to upload. 

Your file(s) will then appear at the bottom of the body of your text field with the provided name and the ability to click the "x" to un-attach it.

Finally, finish composing the rest of your post or message and click "Post" or "Send Message" to share.

Privacy - Contact Information

Only you, your Group Leader, State Coordinator, Regional Coordinator, and select home office staff are able to view your contact information, including phone, mailing and email address. Also, a member can not change the privacy settings for contact information.

Viewing A Chapter Roster

Only Group Leaders and Chapter Admins can view Chapter Rosters.  If you are a Chapter Admin (formerly called chapter roster editor) for your group,  a link to the Chapter Roster appears on your Dashboard in the "My Tools" block on the left side. . 

Also, you can access your Chapter Roster from the "Community Tools" page. Click "All tools" on the right side of  the "Resources & Training" drop-down menu. Scroll down to “Chapter Leader & Admin Tools.”

Chapter Admins can also work with their Group Leaders to create group events and send emails to all group members.

Community Forums

Forums are an easy and exciting way to interact with other CCL members on Community. There are both sitewide forums and group forums. To access the sitewide forums go to "Connect With Others" in top menu of any page and select Sitewide Forums. Forums are organized in broad categories such as "General Discussion" or "Lobbying Congress."  Members post questions or useful information. 

For your local chapter and action team forums, go to its home page and click on “Forums” in the left-side menu. 

Whether in the Sitewide Forums or your group's forums, once you've selected a forum category you will  see various topics that members have posted about. You can view topics by selecting the topic text from the post, or post your own topics by selecting the "Start a New Topic" button on the bottom of the page.

Once you've clicked on a topic you can see the full post, along with any replies that other members of the community have posted.

If you find a particular topic, or even an individual post particularly useful, you can Bookmark the topic or post so that you can get to it later. You can also Subscribe to a forum category to  be notified  about future posts and discussions. Follow these instructions below to set up subscriptions.  In this way, forums function like  Google Groups.

For more detailed instructions read the "Jump in on the Forums" section in the Getting Started With Community guide. 



You can bookmark any pages in Community, such as resources or training pages, your home groups, a  friend's profile, or forum topics and categories. 

Watch how to bookmark your favorite page(s) with this short training video (1:24 min). 

 To add a bookmark, look for the bookmark icon (see below):

On pages where the bookmark is available it is either at the top of the page content  or towards the bottom. If you don’t see it, find it by searching the page (Ctrl+F or Cmd+F)  for “bookmark.”  

Your bookmarks will then appear in the "My Bookmarks" block at the top of the  left sidebar of your Dashboard.

Note: pages that aren't bookmarkable don't have a number in the URL.  These pages cannot be bookmarked due to current limitations of the platform.

You can remove bookmarks by selecting "Remove bookmark" in the “My Bookmarks” block on your Dashboard. For more detailed instructions read the "How To Bookmark a Page" section in the Getting Started With Community guide.


You can subscribe to forum topics and categories i to be notified about new posts and discussions. To subscribe, select the "Subscribe" button.

You can choose  how often you wish to be notified about new posts. Subscription options are:

  • Instant: sends an email each time there is new content (only option that allows Reply By Email feature). 
  • Daily (recommended): aggregates all content in one daily email
  • Weekly: aggregates all content in one weekly email

To unsubscribe, click on the green “unsubscribe” button. This will stop notifications of new content. You can also update your notification frequency for any topic/category subscription at any time.

Please note that when you are added to a chapter or action team you are automatically subscribed to updates for that groups' general forums. You can adjust your subscription settings in the My Forum Subscriptions page which can be accessed by clicking on "Subscriptions" in the "My Messages" block  on your dashboard.

Note: Currently, you can either set your subscription level at the overall category level in the Forums (i.e. the Energy Innovation Act category) or at an individual post level (i.e. Recommendations For Working With Rotary). For example, if you have your subscription for the General Discussions category at weekly - all new posts and responses within that category will be sent to you in a weekly digest.

Forum Categories

A forum category is a collection of related topics. Each topic typically has multiple posts by interested members.  Examples of  categories are Lobbying Congress or Chapter Organizing. You can Subscribe to a category or to an individual topic in order to be notified  about new posts. There will often be at least one default general discussion topic for each group or action team that you have joined.

If you have subscribed to a topic you can adjust how often you receive updates by adjusting your subscription settings.

Post a Topic To A Sitewide Forum

To post a topic, first select the desired a forum category. At the top of the topics window click "Start New Topic." This brings up a page to enter both the topic subject and text.

Post a Topic to A Group Forum

View a group forum by going to the group home page and selecting "Forum" from the left side menu. From there select the "Start New Topic" button. On the "Start New Topic" page enter the subject of your new topic, as well as topic text. 

Note: The default notification setting for all members of a group is to be notified of new forum posts from the general discussion forum, but not from any additional forum categories you customize and add. Therefore if you want to post an important update in the forums that all group members see, start a new topic on your group's general discussion forum.

Using the "@ Mention"

One way anyone can notify another Community user about a forum  conversation, or comments elsewhere on Community is to  use  "@ mention." To do this type the "@" symbol followed by the Community member's name as displayed in the Member Directory.  Type the name exactly as displayed (i.e. no underscores, etc.). For example:  @Testy Testerson. 

After you type the first three letters, Community will start recommending names that match in a drop-down menu - keep typing your target's full name until you see it appear on the drop-down and then click that profile name. The @ symbol should disappear and  be replaced by their full name with a hyperlink to their profile (see below).

Any Community user mentioned this way will receive a notification that they've been @ mentioned (others call this being tagged) if they have the checkbox marked for "Email me when someone @ mentions me" in their Account Settings  (click wrench icon on the top green toolbar to access).

Add Files, Photos, and Videos to Your Group's File Folder

From an Action Group or Chapter homepage you may see the File, Photo, and Video links from the menu on the left side of the page.

Note: Group Admins can remove any or all of these links. If you don’t see the media type you want to upload, contact your Group Admin to determine why they were disabled. 

Clicking on one of the links will take you to the page where previously uploaded files (if any) are listed. There will also be a dialogue box to upload. If uploading a photo or video choose the "Add Photos" or the "Add Videos" button in the middle of the page. If uploading a file such as a word processing document or spreadsheet either drag and drop your files or select the "click to upload” link. You can also create folders for files and photos if desired. 

The Files / Photos / Video pages allows chapter members to view files you and other chapter members have uploaded onto your group page.  However, there is an  optional checkbox to allow your file to be shared sitewide, if desired. If you choose to check the "Share Sitewide" checkbox when uploading, your file(s) will be marked as "Public" and accessible for any Community member outside of your group to find when searching on the main Community search page. By not checking the "Share Sitewide" checkbox you will restrict your file/photo/video and it will be accessible only through your group's page.  

You can also upload personal files to your own personal My Files folder (available from your personal dashboard from a block on the bottom left side).  While none of the files uploaded here will be visible from a group page, you can follow the same "Share Sitewide" checkbox to set your level of privacy as described above.

Update "About Me" Information

To update or add  information such as your background or reasons for joining CCL  first click on  your name in the top green toolbar on any  page. This will take you to your Member Profile. Either click on “Edit Profile” on the left side, or on the “[edit]” link on top right.  Then select the “About Me” tab to enter or update information. Information that you enter here will appear under the "About Me" block  when people view your profile.

Forum Details

  • Categories - A forum category is a general subject (such as Media) that users can post about. You can bookmark categories to get to them from your Dashboard.
  • Topic - A topic is a post within a Forum category. You can subscribe to updates and replies to a specific topic. You can also bookmark a topic in order to easily navigate to it from your dashboard.
  • Reply - Members can reply to topic posts in order to contribute to the discussion.

Liking a Topic

If you see a topic that interests you or that you like, you can like the topic by clicking on the “Like” link at the top of the topic page. Doing so lets the poster know that the topic was helpful. It also contributes to the topic’s popularity, which influences where it is listed in the "Popular" forum tab.

Quote a Topic or Reply

When replying to a topic or topic reply sometimes it is helpful to quote the original text, or the part that your reply is referring to. To quote a topic or reply, instead of clicking on the "Reply" button, click on the "Reply" link, which is just to the right of the "Like" link.

When you do this the full text of either the post or reply will be pulled into your reply text area. You can remove parts of the quoted text in order to get the portion you are interested in quoting.

Group Notifications

By default, you will be notified about two things from group(s) you belong to: new group forum posts (in a daily digest) and email messages sent by your group's leaders. 

Note: this applies to local (chapter) groups, Action Teams and role-based groups like Group Leaders, Liaisons, etc. 

You can set the types of group notifications and subscriptions that you will be notified about by clicking on "Settings" in your group's home page. The default view will show the “Notifications” tab and below that you'll be to toggle the various notifications on and off. To adjust the settings for forums created in your group, click on the "Subscriptions" tab in “Settings” and select the level of frequency you prefer.

Action Teams, Chapter Teams, and Custom Groups

Beyond your local chapter's group page (i.e. CCL NY New York City), CCL Community provides three additional types of groups that users can join. 

Action Teams:  Unlike Local Chapters, Action Teams are organized around specific topics or areas of focus. Most teams meet regularly by group calls and communicate within their team's group page on Community. To find out about CCL's 50+ Action Teams visit the Action Team Directory.

Chapter Teams: Chapter Leaders can create group pages for local teams to collaborate on a particular area (such as an Outreach Team or a Media Team). If you would like your local chapter to support  a chapter team, contact your Group Leader.

Custom Groups: CCL Community allows for state and regional coordinators to create group pages for Custom Groups of CCLers to collaborate (such as a CA Liaison Group or a DFW Media Group).  If you are not a state or regional coordinator, you can find your coordinator in the Regional Coordinators directory and request they consider creating a Custom Group in your state or region. 

Joining Action Teams

Even though you can only be a member of  one local chapter, you may join as many Action Teams as you like. When you visit an Action Team home page  you will see a “Join” button at the top under the Action Team name. Select that button to join. For public Action Team groups, you will be added immediately, but for a private Action Team group a request will be sent to the group leader. They will  either add you immediately  or contact you for more information. To leave an Action Team group at any time, click on “Settings” on the left side of the team home page, and select  “Leave Group” at the top.

Reply by Email

When you subscribe to receive updates to a community forum topic instantly , you can reply to individual posts directly from your email by clicking on the "Reply by Email" button. Doing so will bring up a new email. Type your response in the email body and click send. Your reply will be added to the topic discussion just as if you'd replied on site. This feature isn't currently available for daily or weekly digests. However, in the cases listed below a "Reply By Email" post will be filtered out and not posted to the forums. 

  1. If you reply within 15 seconds of it hitting your inbox (auto-replies are filtered out).
  2. If you reply from a different address or with a different subject line than the Forum post notification (i.e. no email forwarding - then replying).
  3. If you reply more than once. After you've replied (or even attempted to reply) all other replies will be filtered out.

Leave a Group

You can leave a group that you are a member of by clicking on the left side submenu option "Settings" on the group's homepage.

On the top part of the group page a green "Leave Group" button will then appear beneath the Group name at the top of the screen. Click that button in order to leave the group.

Note: This applies to Action Teams, Custom Groups, and role-based groups (i.e. Group Leaders, Liaisons, etc.) If you need to change your chapter, go to see Changing Your Chapter Membership.

How To Create and Use A Site Signature

To create a "site signature" (similar to an email signature - a few lines that will appear at the bottom of your posts by default on Community), go to your Account Settings page. Scroll down to the bottom of the "Settings" tab to the Site Signature block and enter text for your desired  signature. Click the blue "Save changes" button (see below). The site signature input box accepts carriage returns and/or <br> tags for line breaks and you can use <a href> to embed a link.  (Follow links for <br> and <a href> for instructions.)

Note: The site signature feature/option will display within private messages and forum posts, but does not currently work for emails sent via Community's group email interface. 

Problems Accessing The Grasstops Engagement Tracker

The Grasstops Engagement Tracker is accessible to all logged in Community members.

If you're unable to access Grasstops Engagement Tracker, you may be experiencing an issue with third-party cookies. Third-party cookies must be enabled in your browser to view the tracker. .

  1. Check to see if third-party cookies are enabled in your browser.
  2. If not, learn how to enable third-party cookies.