Where You Can Find Help
Update Your Profile
To update your profile hover over the top green toolbar banner on the screen and click on your name on the right side, this will bring up a page that says "Edit My Profile."
Here you'll be able to update your photo (see below), details, contact information (kept private), and interests. For a more thorough walkthrough of each section in your profile, read the "Fill Out Your Profile" section in the Getting Started with New Community guide.
How do I print a page on Community?
- Click File > Print in your browser.
- Or use a keyboard shortcut. Windows & Linux: Ctrl P. Mac: ⌘ P.
- Chrome: Right click and select "Print." Safari: Right click and select "Print Page."
Subscribe to the CCL Newsletter
To make sure our emails land in your inbox please add firstname.lastname@example.org to your Contacts.
You can also check your spam folder to make sure our messages are not landing there. If you find one please mark it as Not Spam and it will be moved to your Inbox.
Taking these steps will help you stay connected with CCL and help us reach other volunteers Inboxes as well.
If you use Gmail you can also move one of our emails from your Promotions tab to your Primary tab to make sure you don’t miss them.
Instructions for Primary Tab Move For Gmail Users
- Open Gmail in your browser.
- Click on your Promotions Tab
- Find CCL’s Newsletter or Weekly Briefing.
- Click and drag the message into your Primary Tab.
- When asked “Do this for future messages from email@example.com?” click Yes.
Adjust Your Email Settings
Watch this tutorial on updating your Account Settings on New Community.
To adjust your notification settings hover over the green banner on the top of your screen and click on the wrench icon to be taken to the "Account Settings" page. In the Account Settings page select the "Notification" tab. In the Notification tab you can select actions that you would like to be notified about or unselect actions that you would like to stop receiving emails about. In the "Subscriptions" tab you are able to select the frequency for which you are notified about Forum updates for both site-wide forums and Group/Chapter forums. For more detailed instructions read the "Fill Out Your Profile" section in the Getting Started with New Community guide.
Reset Your Password
If you've forgotten your password you can also click the "Forgot password?" link from the login page and have a new password emailed to your email address.
If you'd like to change your password:
- Click on the wrench tool icon in the upper right green bar to go to the Account Settings page.
- Once on the Account Settings page, scroll down to the 'Change password' section.
- Enter your old password once (the one listed above in this case) and your new preferred password twice
- Scroll down to the very bottom and click 'Save Changes'
- Save your new password somewhere to remember for your next log-in.
Sending and Receiving Messages
You can view your current messages either by clicking on the mail envelope icon on the top green toolbar of any Community page or if you are on your dashboard you can also access your messages by clicking on "Messages" in the "My Messages" block. Once in Messages - click on the individual messages listed in your inbox to see ones you've received. "Compose" tab to send an outgoing message. For more detailed instructions read the "Contact Community Members" section in the Getting Started with New Community guide.
Email Community Members
You can reach out to community members and chapter members via email using the Messaging screen. To get to the messaging screen click on the mail envelope icon on the top green toolbar of any Community page
To send a message to a Community member click on the “Compose Tab”. Fill out the subject and email body and then click “Click to select recipients” button to show a dialog where you can search for and select recipients:
Friends will be shown by default, but you can also type into the text field to search among other community members. For more detailed instructions read the "Contact Community Members" section in the Getting Started with New Community guide.
Change Your Email Address
To change your email address go to the Account Settings page, which can be reached by hovering over the top green banner toolbar and clicking on the wrench icon . Once in the "Account Settings" page. NOTE: Since New Community integrates with our database, Salesforce, updating your name and/or email address on the Account Settings page means your name and email will change everywhere within CCL, not just on Community. For more detailed instructions read the "Update Your Account Settings" section in the Getting Started with New Community guide.
Upload/Change Your Profile Photo
Want to watch a video of this process? Click here for a quick 50 second tutorial.
To upload or change your profile photo hover over the top green toolbar banner on the screen and click on your name on the right side, this will bring up a page that says "Edit My Profile." Once there you should see a "Change Profile Photo" link beneath the photo block under your name on the left side. The "Change Profile Photo" link will bring up a dialog box - click on “Add Photos" to upload a new photo from your computer. Then click "Choose File” and select whichever photo file you’d like to use. You can either select an existing photo that you've uploaded or browse for a photo to upload from your computer or phone. The acceptable file types are listed (JPG, PNG, TIFF, GIF, BMP) and the maximum size allowed is 20 MB.
Once you’ve selected your preferred photo - click “Open” in the dialogue box and then scroll down to confirm with the follow three actions:
- Check the box “make this my profile picture” to confirm you want it as your new profile photo.
- You will need to enter a name in the Title field- it can be your name or any text you prefer.
- After this (no need for a description to be entered) - click “Post” at the bottom and it will now be your profile photo moving forward.
To start, type in the keyword of what you’re looking for in the main search bar on the center of your menu toolbar or simply click the blue magnifying glass icon. You will be directed to the search main page, where you will be able to further refine your keyword search two additional ways:
The default search filter category below is set to "Content,” which entails any training page, resource page, or topic page.
You can narrow or expand your search results to additional pages by clicking on the other categories to select from. For example, clicking on “Events” would add all pages on Community from an event created, clicking on “Forums” would also search and display any forums posts with your keyword(s), clicking on “Groups” will search all CCL chapters and action teams, and clicking on “Members” will also search through all CCL Community members. Clicking “Search All” will search across every one of these categories.
Note: Currently the way our developer has set up the search weights, topic pages come up towards the bottom, which is not ideal. We are working with them to address this limitation as well as the need for tools pages to show in the search (for now, use the “My Tools" link. Lastly, we are also aware that in “Search All” filters, duplicate pages show at times.
2. Advanced Search Bar.
Community’s Search page allows you to perform advanced searches as you would for Google:
- You can use quotes ("") if you want your search to perform an exact match.
- Use - to exclude certain terms. For example, Introductory -Flyers would search within your filters for resources that have "Introductory" but no "Flyers"
- Use + to include certain terms. For example, Introductory +Flyers would search within your filters for resources that have "Introductory" and also the term “Flyers"
Update Your Privacy Settings
Note: Personally identifiable information such as email address, mailing address and phone numbers are never displayed on your profile. In addition, you can control which users see other parts of your profile.
On the "Privacy" Tab of the "Account Settings" page, select whether “Everyone” on Community, “Friends” on Community only, or “Nobody” can perform or view the categories listed below (default settings are for “Everybody with each of these). After making any changes, make sure to scroll down to the bottom of the page and click “Save” before exiting away from this screen. Otherwise, your updates will not save. For more detailed instructions read the "Update Your Account Settings" section in the Getting Started with New Community guide.
Adjust Your Account Notification Settings
Choose what type of notifications you want under the "Notifications" tab of your "Account Settings" page.
Note: Unlike forum subscriptions, there is not a digest option for notifications. If it’s toggled on (checked), then you’ll receive an email notification instantly whenever someone does one of the following actions.
By default, you will be notified when the following events happen: someone sends me a private message, someone comments on my profile, someone invites me to an event, group notifications, someone replied to my forum post, someone likes my content.
Privacy - Contact Information
Access Your Chapter Roster
Forums are an easy and exciting way to interact with other CCL members on community. Forums are organized by broad categories such as "General Discussion" or "Lobbying Congress" which you can find on the sitewide forums page. To access the sitewide forums go to "Connect With Others" and select "Sitewide Forums".
Once you've selected a category you can see various topics that members have posted about. You can post your own topics by selecting the "Start a New Topic" button on the bottom of the page or view topics by selecting the topic text from the post.
Once you've clicked on a topic you can see the full post, along with any replies that other members of the community have posted.
If you find a particular topic, or even an individual post particularly useful, you can Bookmark the topic or post so that you can easily get to it later. You can also Subscribe to a category so that you will receive notification about future posts and discussions. For more detailed instructions read the "Jump in on the Forums" section in the Getting Started with New Community guide.
Watch how to bookmark your favorite page(s) with this short training video.
You can bookmark various resources, such as your favorite resources or training, your home groups, other friend's profile pages, or forum topics and categories. To add a bookmark look for the bookmark icon (see below). On some pages it will be found at the top of the page and on other pages it can be found at the bottom, so keep scrolling!
Your bookmarks will appear on the top of your left sidebar of your dashboard in the "My Bookmarks" panel.
You can remove bookmarks by selecting "Remove bookmark" on the resource that you bookmarked. For more detailed instructions read the "How To Bookmark a Page" section in the Getting Started with New Community guide.
You can subscribe to forum topics and categories in order to be notified about future posts and discussions. To subscribe simply select the "Subscribe" button.
Clicking on Subscribe will allow you to select how often you wish to be emailed about updates. Subscription options are:
- Instant: sends an email each time there is new content
- Daily (recommended): aggregates all content with this frequency selected and sends in one daily email
- Weekly: aggregates all content with this frequency selected and sends in one weekly email
- Off: no email notices
To unsubscribe, click on the green “unsubscribe” button, which will result in you receiving no notification email any time a new post is made on this category/topic. You can update your frequency for any specific topic/category subscription at any time.
Please note that when you are added to a chapter or action team you are automatically subscribed to updates for that groups' general forums. You can adjust your subscription settings in the My Forum Subscriptions page which can be accessed by clicking on "Subscriptions" in the "My Messages" panel on your dashboard.
Note: Currently, you can either set your subscription level at the overall category level in the Forums (i.e. the Energy Innovation Act category) or at an individual post level (i.e. Recommendations For Working With Rotary). For example, if you have your subscription for the General Discussions category at weekly - all new posts and responses within that category will be sent to you in a weekly digest.
A forum category is a collection of posts or topics grouped by a particular subject. Examples are Lobbying Congress or Chapter Organizing. You can Subscribe to a topic in order to get email updates delivered to you about new posts and discussions. There will often be at least one default general discussion topic for each group or action team that you are a part of.
If you have subscribed to a topic you can adjust how often you receive updates by adjusting your subscription settings.
Post a Topic
To post a forum topic, first navigate to a forum category. Once in a category you should see a "Start New Topic" button. Once you click "Start New Topic" you will be taken to a page where you can enter both the topic Subject and Message.
Post a Topic to Your Group Forum
You can access your group forum by going to the Group Home page and selecting "Forum" from the Group Menu. From there select the "Start New Topic" button. On the "Start New Topic" page you can enter a Subject for your new topic, as well as topic details within the "Message" text field.
Note: The default notification setting for all members of your group is to be notified of new forum posts from your general forums page, but not from any additional forum categories you customize and add. Therefore if you want to post an important update in the forums that all group members see, start a new topic on your group's general "Forum" page. Also, leaving a comment on your group's home page will also not trigger any additional notification for your group's members (see below)- only posting in the general forums page will automatically trigger the default notification.
Leaving A Comment
On the center of your group's homepage is a place titled "Leave A Comment" where all group members can share welcome messages and quick updates for the group. To post, simply type something into the text box and then click the blue “Post” button when you’re ready to share.
These comments are meant to be shorter, more welcoming and fun updates for the benefit of the full group when they land on your group page. You can also respond to others’ comments by liking them or commenting directly in response (to comment on a long stream of comments, scroll down to the bottom to start typing your own response).
Note: The "Leave A Comment" area is not the best place to post a more important announcement, because those posts won’t be sent to your group in a daily digest or trigger any notification. For anything of importance that you want people to see, click on your group's "Forums" submenu item. From there select the "Start New Topic" button and post your message there in the general forums for your group to be notified.
Add Files, Photos, and Videos to Your Group's File Folder
From the Group Homepage you will see File, Photo, and Video options on under the Group Menu on the left side of the page. Clicking on one of those will take you to a file page. You should see an "Add Files" button on the right side of the page as well as an "Add Folder" button where you can create sub-folders to organize your files.
The Files / Photos / Video pages allow you to view all of the files you and other chapter members have uploaded onto your group page. It also allows you to upload and share files with your group and larger CCL Community. To upload a file, follow the same instructions as uploading a photo to your profile. The only key additional feature is the optional checkbox that will be available to allow your file to be shared sitewide if shown. If you choose to fill in this "Share Sitewide" checkbox, your file(s) will be marked as "Public" and accessible for any Community member outside of your group to find when searching on the main Community search page if they select the “Group” filter for where they are looking for files and pages within. By not checking the "Share Sitewide" checkbox you will mark your file/photo/video as private and accessible only through your local group's page.
You can also upload personal files to your own personal My Files folder (available from your personal dashboard from a block on the bottom the left side). While none of the files uploaded here will be visible from a group page, you can follow the same "Share Sitewide" checkbox to set your level of privacy as described above.
Update "About Me" page
To set the information first go to the Edit Profile page. Once there you should be on the "About Me" tab by default. Information that you enter in the "Bio" text editor will appear under the "About Me" panel when people view your profile.
Forum Categories - A forum category is a general subject (such as Media) that users can post about. You can subscribe to a topic from the topic home page in order to receive email updates about new posts and updates. You can also bookmark categories so that you can easily get to them from your Dashboard.
- Sub-Forums - Some forums (such as General) have a collection of "sub-forums" related to that topic.
- Topic - A topic is an individual post within a Forum Category. You can subscribe to updates to a specific Topic just as you can to an overall topic. You can also bookmark a Topic in order to easily navigate to it from your dashboard.
- Reply - Members can reply to topic posts in order to contribute to the discussion.
Liking a Topic
If you see a topic that interests you or that you like, you can "Like" the topic by clicking on the Like link at the top of the Topic page. Doing so lets the poster know that the topic was helpful. It also contributes to the Topic popularity, which influences where it is in the "Popular" forum tab.
Quote a Topic or Reply
When replying to a topic or topic reply sometimes it is helpful to quote the original text, or the part that your reply is referring to. To quote a topic or reply, instead of clicking on the "Reply" button, click on the "Reply" link, which is just to the right of the "Like" link.
When you do this the full text of either the post or reply will be pulled into your reply text area. You can remove parts of the quoted text in order to get the portion you are interested in quoting.
Joining Action Teams
Even though you will only be assigned to one primary local chapter, you may join as many Action Teams as you like. When you visit Action Teams you will see a “Join” button at the top of the group home page. Simply select that button to join the group. For public groups, you will immediately be added to the group, but for a private group a request will be sent to the group leader, who will either add you to the group or reach out to you. To leave a custom group at any time, click on the “Settings” left side submenu option and then click on “Leave Group” where the original Join button was found.
Reply by Email
When you receive updates to community subscriptions (for example as daily or weekly digests), you can reply to individual posts directly from your email by clicking on the "Reply by Email" button. Doing so will bring up a new email. Type your response in the email body and click send. Your reply will be added to the topic discussion just as if you'd replied on site.There are a handful of reasons why a "Reply By Email" post will be filtered out and not posted to the forums.
- Auto-replies are filtered out so if you reply within 15 seconds of it hitting your inbox it will be filtered out.
- If you're replying from a different address or with a different subject line than the instant watch was sent to (i.e. no email forwarding - then replying)
- You can only reply once. After you've replied (or even attempted to reply) all other replies will be filtered out.
Leave a Chapter or Group
You can leave a group that you are a member of by clicking on the left side submenu option "Settings" on the group's homepage.
On the top part of the group page a green "Leave Group" button will then appear beneath the Group name at the top of the screen. Click that button in order to leave the group.