Three ways to get answers:

  1. Browse the questions below. To search this page for keywords, hit "Ctrl + F" (Windows) or "Cmd + F" (Mac). (Help with this)
  2. Check CCL Community's Getting Help page.
  3. Can't find the answer? Ask a question in the "Ask Us Anything" forums.
General FAQ


You can bookmark any page in CCL Community, such as resources or training pages, your groups, a friend's profile, or forum topics and categories. 

Watch how to bookmark your favorite page(s) with this short training video (1:24 min) 

 To add a bookmark, look for the bookmark icon (see below):

On pages where the bookmark is available it is either at the top of the page content  or towards the bottom. If you don’t see it, find it by searching the page (Ctrl+F or Cmd+F)  for “bookmark.”  

Click on the bookmark icon, and a notification that your bookmarks have been updated will appear. 

The new bookmark will then appear in the "My Bookmarks" block at the top of the left sidebar of your Dashboard.

Note: pages that aren't bookmarkable don't have a number in the URL.  These pages cannot be bookmarked due to current limitations of the platform.

You can remove bookmarks by selecting "Remove bookmark" in the “My Bookmarks” block on your Dashboard. For more detailed instructions read the "How To Bookmark a Page" section in the Getting Started With Community guide.

Update Your Profile

Watch this video on how to update your profile. To update your profile go to the top green toolbar banner on any page and click on your name. This will go to your Member Profile

Here you can add or update  your photo (see below), details, contact information (kept private), and interests. Just click on any of the “[edit]” links. For detailed instructions about each section in your profile, read the "Fill Out Your Profile" section in the Getting Started With Community guide.

Upload/Change Your Profile Photo

To add or change your profile photo, click on your name on the top green banner of any page. This will bring up your Member Profile.

On the upper right left side of your Member Profile page, select the camera icon. A list of actions will be displayed. Choose “Add Profile Photo.” 

Then in the resulting dialogue box, browse to the desired photo on your computer or device, select it, and click “open.”  Next, the photo will be displayed in a box. You can drag the image to adjust the cropping.  Select “Save” to make it your profile photo. 

For best results, crop a copy of the photo on your computer or device to the portion of the image you want and in a square format.

The acceptable file types are JPG, PNG, TIFF, GIF,  or BMP and the maximum size allowed is 20 MB. 

If you want to change your profile photo, follow the directions above for adding a photo. Browse to the new photo, select, crop and save, and the old photo will be replaced. 

If you want to re-crop your profile photo, click on the camera icon and select “Crop Profile Photo.”

Adding a Cover Photo to Your Profile Page

Members have the option of adding a photo or other image to their Member Profile in the large blue area at the top of the page. To upload a photo or image, first go to your Member Profile by clicking on your name in the top green toolbar on any page.

Then click the camera icon in the top right corner of the large blue area and then choose  “Add Profile Cover Photo” from the menu.

Browse to the desired image file on your computer or device, and click “open.”  The image will appear in a box showing how it will look when cropped to fit in the blue area. Drag the image to desired cropping and click ‘Save.” 

Note: the format of the cover photo area is a long horizontal, so select an image that can be successfully cropped to fit. 

Update "About Me" Information

To update or add  information such as your background or reasons for joining CCL  first click on your name in the top green toolbar on any  page. This will take you to your Member Profile. Either click on “Edit Profile” on the left side, or on the “[edit]” link on top right.  Then select the “About Me” tab to enter or update information. Information that you enter here will appear under the "About Me" block  when people view your profile.

Add Files, Photos, and Videos to Your Group's File Folder

From an Action Group or chapter homepage you may see File, Photo, and Video links in the menu on the left side of the page.

Note: Group Admins can remove any or all of these links. If you don’t see the media type you want to upload, contact your Group Admin to determine why they were disabled. 

Clicking on any of the links will take you to a page where previously uploaded files (if any) are listed. There will also be a dialogue box to upload files. If uploading a photo or video choose the "Add Photos" or the "Add Videos" button in the middle of the page. If uploading a file such as a word processing document or spreadsheet, either drag and drop your files or select the "click to upload” link. You can also create folders for files and photos, if desired. 

The Files / Photos / Video pages allows chapter members to view files you and other chapter members have uploaded onto your group page.  There is also an optional checkbox to allow your file to be shared sitewide, if desired. If you choose to check the "Share Sitewide" checkbox when uploading, your file(s) will be marked as "Public" and will be available for any CCL Community member outside of your group to find when searching on the main CCL Community search page. By not checking the "Share Sitewide" checkbox you will restrict access to your file/photo/video and it will be available only through your group's page.  

You can also upload personal files to your My Files folder (available on your Dashboard in a block on the bottom left side).  While none of the files uploaded here will be visible from a group page, you can follow the same "Share Sitewide" checkbox to set the desired  level of privacy as described above.

Updating Your Contact Information

If you've changed your address, phone number, or email here is how to update your contact information.  

1. Click your profile name on the top green toolbar on any page. This will take you to the Member Profile page.

2.Scroll down and click on the "Edit Profile" link in the “User Action” block on the left hand side.  

3. Once in edit view, select any of the tabs to update your information: "CCL Info," "Address," "Phone Number," or "Email." 

Any changes made to your mailing address, phone number and email will be saved to CCL’s database. 

After making changes, be sure to scroll down to the bottom of the page and click “Save” before exiting the tab.

Please always use the Member Profile page to update contact information. Do not email CCL requesting changes. Your mailing address, phone numbers, and email will never be displayed publicly or to another CCL Community member. 

Privacy - Contact Information

For more information regarding CCL's Privacy Policy and the protection of your personally-Identifying information visit our full policy here.

Update Your Privacy Settings

To access your privacy settings click on the wrench icon at the top of any page to go to Account Settings. Once there, select the "Privacy" tab to change what information is private, visible to friends only, or visible to everybody in CCL Community.

Note: Personal information such as your email address, mailing address and phone numbers are never displayed on your profile. However, you can control which users see other parts of your profile. 

On the "Privacy" tab of the Account Settings page, select whether “Everybody,” “Friends only,” or “Nobody” can perform an action or view content for the categories listed (default setting is “Everybody”). After making any changes, make sure to scroll down to the bottom of the page and click “Save” before exiting this screen. Otherwise, your updates will not be saved. For more detailed instructions read the "Update Your Account Settings" section in the Getting Started With Community guide. 

Change Your CCL Email Address

To change the email address associated with your CCL account click on the wrench icon at the top of any page to go to Account Settings.   Then  scroll down to the "Email Address" section, enter your new email address twice, and then scroll to the bottom and click the blue "Save changes" button to confirm. 

Note: Since CCL Community is integrated  with the CCL database, updating your name and/or email address on the Account Settings page means your name and email address will change everywhere within CCL’s database (your chapter’s roster, CCL emails, conference registrations, etc.). For more detailed instructions read the "Update Your Account Settings" section in the Getting Started With Community guide. 

Update Your Email Settings

To change when and how often you are notified by email about actions and events in CCL Community, including messages sent to you, comments on your profile, updates to the Community Bulletin, invitations, group activity, replies to forum posts, and @mentions, go to your Account Settings  by clicking on wrench icon at the top of any page.    Select the actions and events that you would like to be notified about or unselect actions and events  that you would like to stop receiving emails about.  Be sure to click on “Save Changes” at the bottom when you are finished 

For more detailed instructions read the "Account Settings" section in the Getting Started With Community guide. 

Watch this tutorial on updating your Account Settings on Community (4:27 min).

Adjust Your Account Notification Settings

Under the "Notifications" tab of  the  Account Settings page you can change notification settings by checking or unchecking any of the listed actions or events.  You can also select “All Communication” to receive all notifications or “Unsubscribe To All” to receive none. 

For events or actions selected in the “Notifications” tab, you’ll receive an email notification instantly.  Default notifications are set as being “on” for the following events: someone sends you a private message, someone comments on your profile, someone invites you to an event, group notifications, someone replies to your forum post, or someone likes your content.

Note: Unlike forum subscriptions, there isn’t a digest option for notifications.

Change Your Chapter Membership

To change your local CCL chapter or electoral district, please use the form at this link.

Note: Using this form will move you to another CCL chapter and add you to the new chapter's roster. You will also be added to the new chapter's group on CCL Community during the nightly data sync (i.e., it won’t happen instantly). 

Note: You can be a member of only one local chapter, but you can, however, join as many Action Teams as you wish.

Sometimes, a CCL chapter may span several electoral districts. Be sure to check that your listed district is correct for your new chapter, using your address, and update if necessary. 

How To Create and Use A Site Signature

To create a "site signature" (similar to an email signature - a few lines that will appear at the bottom of your posts on CCL Community), go to your Account Settings page.

Scroll down to the bottom of the "Settings" tab to the Site Signature block and enter text for your desired  signature. Click the blue "Save changes" button (see below). The site signature input box accepts carriage returns and/or <br> tags for line breaks and you can use <a href> to embed a link.  (Follow links for <br> and <a href> for instructions.)

Note: The site signature will display within private messages and forum posts, but does not currently work for emails sent via CCL Community's group email interface. 


Sending and Receiving Messages

View your messages by:
  • Clicking on the mail envelope icon  on the top green toolbar of any CCL Community page or; 
  • On your Dashboard, select "Email" in the "My Messages" block. 

Both actions will take you to the My Messages page. Here you can see all previous messages. Select "Compose" tab to send an outgoing message. For more detailed instructions read the "Contact CCL Community Members" section in the Getting Started With Community guide. 

Email CCL Community Members

You can contact  CCL Community members via email using the My Messages page. To get to the My Messages page click on the mail envelope icon  on the top green toolbar of any CCL Community page.

To send an email message to a CCL Community member click on the “Compose” tab. Fill out the subject and email body and then click the green “Click to select recipients” button to show a dialog where you can search for and select your message’s recipients.

Friends will be shown by default, but you can also type into the text field to search for other CCL Community members.  

Your message will be sent to the member’s email address associated with the CCL account, unless they have message notifications turned off. It will also appear in their My Messages page.

For more detailed instructions read the "Contact Community Members" section in the Getting Started With Community guide. 

How to Attach a File to Your Post/Message

If you would like to upload and share a file with a forum post or a message you're sending in CCL Community, click on the paper clip icon in the editing tools above the post or message text.

Once you've clicked the icon, select a file to upload by clicking on the "Choose File" button, or select a file you've already uploaded.


If uploading, type in a title name for the file (required) and then click "Post" on the bottom to upload.  Your file(s) will then appear at the bottom of the body of your text field with the provided name and the ability to click the "x" to un-attach it.

Finally, finish composing the rest of your post or message and click "Post" or "Send Message" to share.

Make Sure You're Set up to Receive Emails (Messages) From CCL Community

CCL’s IT team has received reports of members not receiving messages from CCL Community in spite of having their email notifications properly set up.  If you have this problem, check your spam or junk folder and mark any CCL message you find there as "not spam" or “not junk.” Also, check other folders such as "Promotional" in Gmail.  Add to your safe sender list, safe contact list, or whitelist (depending on your email system).

Taking these steps will help you stay connected with CCL and help us reach other volunteers inboxes as well (part of some spam filters are based on feedback from other users that such messages are considered “not spam.”)

If you use Gmail and have the Promotions tab, move one of our emails from the Promotions tab to your Primary tab to make sure you don’t miss them.

Instructions for Primary tab move For Gmail Users

  1. Open Gmail in your browser.
  2. Click on your Promotions tab
  3. Find CCL’s Newsletter or Weekly Briefing.
  4. Click and drag the message into your Primary tab.
  5. When asked “Do this for future messages from” click Yes.

If this is occurring for you after trying out the suggestions above, please report these missing emails in the Bug Report forums so that we can determine  what the problem is.

Instructions for Primary Tab Move For Gmail Users

  1. Open Gmail in your browser.
  2. Click on your Promotions Tab
  3. Find CCL’s Newsletter or Weekly Briefing.
  4. Click and drag the message into your Primary Tab.
  5. When asked “Do this for future messages from” click Yes.

If this is occurring for you after trying out the suggestions above, please report these missing emails in the Bug Report forums so that we can determine  what the problem is.

Making Sure the CCL Newsletter Is in Your InBox

By joining Citizens' Climate Lobby you will be automatically subscribed to our weekly briefings and monthly newsletter. 

To make sure our emails land in your inbox please add to your Contacts.

Also check your spam or junk folder to make sure our messages are not routed there. If you find one, mark it as “not spam” or “not junk” to move it to your inbox.

Staying Updated With CCL Community Bulletin

Want to stay current on all that’s happening in CCL and on CCL Community online?  Make sure to subscribe to the CCL Community Bulletin.

Find the bulletin by scrolling down on your dashboard and clicking on the CCL Community Bulletin link (you can also find it by clicking on the “Community Bulletin” link in the green footer of any page in Community).

The CCL Community  Bulletin provides CCL members three important features:

  1. Every other Monday, CCL Community releases software updates to improve users’ experiences, including new features and resolution of any issues (click here for an example).
  2. Quick updates about the Energy Innovation Act and other CCL related activity.
  3. Archive of CCL’s Weekly Briefing and Monthly Newsletter updates and actions.

Publishing the software release notes in one location helps CCL group leaders and CCL Community users stay updated and track platform improvements and fixes. To subscribe to the bulletin, click on the green “Subscribe” button in the upper right box and select your level of frequency (instant, daily, or weekly). You will then receive an email with the bulletin updates at that level of frequency selected automatically (more on subscriptions here).

You can also search Bulletin archives by category, author, or month posted to find  specific content you’re looking for. 

Using the "@Mention"

One way anyone can notify another Community user about a forum  conversation, or comments elsewhere on Community is to  use  "@mention." To do this type the "@" symbol followed by the Community member's name as displayed in the Member Directory

Type the name exactly as displayed (i.e. no underscores, etc.). For example:  @Testy Testerson. 

After you type the first three letters, CCL Community will start recommending names that match in a drop-down menu - keep typing your target's full name until you see it appear on the drop-down and then click that profile name. The @ symbol should disappear and  be replaced by their full name with a hyperlink to their profile (see below).

Any CCL Community user mentioned this way will receive a notification that they've been @ mentioned (some call this “being tagged”) if they have the checkbox marked for "Email me when someone @ mentions me" in their Account Settings  (click the wrench icon on the top green toolbar to access).

CCL Community Forums

Forums are an easy and exciting way to interact with other members on CCL Community. There are both Sitewide Forums and group forums. To access the Sitewide Forums go to "Connect With Others" in the top menu of any page and select Sitewide Forums. Sitewide forums are organized in broad areas such as "General Discussion" or "Lobbying Congress."  Members post questions or useful information. 

For your local chapter and action team forums, go to their home page and click on “Forums” in the left-side menu. 

Whether in the Sitewide Forums or your group's forums, once you've selected a forum category you will  see various topics that members have posted about. You can view topics by selecting the topic text from the post, or post your own topics by selecting the "Start a New Topic" button on the bottom of the page.

Once you've clicked on a topic you can see the full post, along with any replies that other members of the CCL Community have posted.

If you find a particular topic, or even an individual post particularly useful, you can Bookmark the topic or post so that you can get to it later. You can also Subscribe to a forum category to  be notified  about future posts and discussions. Follow the instructions below to set up subscriptions.  In this way, forums function like  Google Groups.

For more detailed instructions read the "Jump in on the Forums" section in the Getting Started With Community guide. 

Forum Topics, Categories, and Replies

  • Topics - A topic is a post within a forum. You can subscribe to updates and replies to a specific topic. You can also bookmark a topic in order to navigate to it from your Dashboard.
  • Categories - A forum category is a group of  topics within the forum. In a broad forum it may be useful to group similar topics - for example, the category “Working With Editorial Boards” in the Media Relations Sitewide Forum. You can bookmark categories to get to them from your Dashboard.
  • Replies - Members can reply to topic posts in order to contribute to the discussion.

Post a Topic To A Sitewide Forum

To post a topic, first select the desired  forum category. At the top of the topics window click "Start New Topic." This brings up a page to enter both the topic subject and text.

Post a Topic to A Group Forum

View a group forum by going to the group home page and selecting "Forum" from the left side menu. From there select the "Start New Topic" button. On the "Start New Topic" page enter the subject of your new topic, as well as topic text. 

Note: The default notification setting for all members of a group is to be notified of new forum posts from the general discussion forum, but not from any additional forum categories you customize and add. Therefore if you want to post an important update in the forums that all group members see, start a new topic on your group's general discussion forum.

Liking a Topic

If you see a topic that interests you or that you like, you can like the topic by clicking on the “Like” link at the top of the topic page. Doing so lets the poster know that the topic was helpful. It also contributes to the topic’s popularity, which influences where it is listed in the "Popular" forum tab.

Quote a Topic or Reply

When replying to a topic post or a topic reply it may be helpful to quote the original text, or the part that your reply is referring to. To quote a topic or reply, instead of clicking on the "Reply" button, click on the "Reply" link, which is just to the right of the "Like" link.

When you do this the full text of either the post or reply will be pulled into your reply text area. You can remove parts of the quoted text in order to get the portion you are interested in quoting.

Forum Subscriptions

You can subscribe to sitewide or group forums, forum topics or forum categories to be notified about new posts and discussions. To subscribe, go to the forum, the topic, or the category and select the "Subscribe" button.

You can choose  how often you wish to be notified about new posts. Subscription options are:

  • Instant: sends an email each time there is new content (only option that allows Reply By Email feature). 
  • Daily (recommended): aggregates all content in one daily email
  • Weekly: aggregates all content in one weekly email

To unsubscribe, click on the green “unsubscribe” button. This will stop notifications of new content. You can also update your notification frequency for any forum/topic/category subscription at any time.

Please note that when you are added to a chapter or action team you are automatically subscribed to updates for that group’s general forums. You can adjust your subscription settings in the My Forum Subscriptions page which can be accessed by clicking on "Subscriptions" in the "My Messages" block  on your dashboard.

Update Your Forum Email Settings

To change when and how often you are notified by email about events, actions, and updates to forums in CCL Community, go to your Account Settings (get there by clicking on wrench icon).   In the "Subscriptions" tab you can select the frequency for which you are notified about forum updates for both Sitewide Forums and Group/Chapter forums.  For more detailed instructions read the "Account Settings" section in the Getting Started With Community guide. 

Watch this tutorial on updating your Account Settings on Community (4:27 min).

Reply to Forum Updates by Email

When you subscribe to receive updates to a forum topic instantly , you can reply to individual posts directly from your email by clicking on the "Reply by Email" button. Doing so will bring up a new email. Type your response in the email body and click send. Your reply will be added to the topic discussion just as if you'd replied on site. This feature isn't currently available for daily or weekly digests. However, in the cases listed below a "Reply By Email" post will be filtered out and not posted to the forums. 
  1. If you reply within 15 seconds of it hitting your inbox (auto-replies are filtered out).
  2. If you reply from a different address or with a different subject line than the Forum post notification (i.e. no email forwarding - then replying).
  3. If you reply more than once. After you've replied (or even attempted to reply) all other replies will be filtered out.

Action Teams, Chapter Teams, and Custom Groups

Besides your local chapter's group page (i.e. CCL NY New York City), CCL Community provides three additional types of groups that users can join. 

Action Teams:  Unlike Local Chapters, Action Teams are organized around specific topics or areas of focus. Most teams meet regularly by group calls and communicate within their team's group page on CCL Community. To find out about CCL's 50+ Action Teams visit the Action Team Directory.

Chapter Teams: Chapter Leaders can create group pages for local teams to collaborate on a particular area (such as an outreach team or a media team). If you would like your local chapter to support  a Chapter Team, contact your Group Leader.

Custom Groups: CCL Community allows State and Regional Coordinators to create group pages for Custom Groups of CCL members to collaborate (such as a CA Liaison Group or a DFW Media Group).  If you have an idea for a Custom Group and are not a State or Regional Coordinator, you can find your coordinator in the Regional Coordinators directory and request they consider creating a Custom Group for your state or region. 

Joining Action Teams

Even though you can only be a member of  one local chapter, you may join as many Action Teams as you like. When you visit an Action Team home page  you will see a “Join” button at the top under the Action Team name. Select that button to join. For public Action Team groups, you will be added immediately, but for a private Action Team group a request will be sent to the group leader. They will  either add you immediately  or contact you for more information.

To leave an Action Team group, click on “Settings” on the left side of the team home page, and then select  “Leave Group” at the top.

Leaving a Group

You can leave a group that you are a member of by clicking on “Settings” in the left side menu on the group's homepage.

That will make a green "Leave Group" button appear beneath the Group name at the top of the screen. Click that button in order to leave the group.

Note: This applies to Action Teams, Custom Groups, and role-based groups (i.e. Group Leaders, Liaisons, etc.) If you need to change your chapter, go to Changing Your Chapter Membership.

Group Notifications

By default, you will be notified about two things from group(s) you belong to: new group forum posts (in a daily digest) and email messages sent by your group's leaders. 

Note: this applies to local (chapter) groups, Action Teams and role-based groups like Group Leaders or Liaisons.

You can set the types of group notifications and subscriptions that you want to be notified about by clicking on "Settings" in your group's home page left side menu. The default view will show the “Notifications” tab and below that you'll be to toggle the various notifications on and off. To adjust the settings for forums in your group, click on the "Subscriptions" tab in “Settings” and select the level of frequency you prefer.