Transformational Organizing Guide
Practicing these ideas in our groups will increase the number of highly engaged and motivated people that we work with and enable us to reach our goals!
The First Pillar: The Pyramid of Engagement
“Movements work by transforming what people think is possible.” (Dr. Hahrie Han)
In CCL, we transform what people think possible for Congress to do on climate, and in the process transform what people think possible for themselves to accomplish. Regardless of the motivation or skills a person brings when they join CCL, we succeed when we help them take the next step as part of our movement: Because empowered volunteers help us reach our big organizational goals.
The Pyramid of Engagement shows the different ways people engage in our work and take increasing amounts of responsibility. Starting from the bottom and moving up, we have:
- Joiners who associate with us but take minimal action or responsibility.
- Task-doers who commit discreet amounts of time for specific actions.
- Role-takers who take responsibility for an outcome or area of group functions.
- Leadership developers who help other people increase their skills and engagement
Empowering Our Volunteers
As a transformational organization, CCL places citizen empowerment as key to our mission and strategy. We encourage the leadership of all volunteers in order to match the size of the problem we are tackling. But often people don’t feel that their time or skills are up to the task. To support volunteers as they move up the engagement pyramid, it is essential to inspire people and help remove obstacles that hold them back. Social scientists like CCL Advisory Board member Dr. Hahrie Han  call this empowerment cultivating agency. Cultivating agency means helping people reach their potential as leaders by developing skills and confidence.
For more information on CCL’s pyramid of engagement and how to empower your volunteers read more about the First Pillar here!
The Second Pillar: The CCL Way
Creating a group culture that inspires, nurtures and motivates people
Culture is important
An organization’s culture is its identity. Research has shown that organizations with a strong identity or culture have more motivated people in it, and that’s important to our success.
When someone joins CCL, they have lots of questions, like when we meet and how our legislative proposal works, and how they can take action. At the same time, they learn how we work together —from the moment they first contact us, they discover the culture of our organization. We should teach people about our culture, “The CCL Way,” as deliberately as we teach them how to lobby or write a letter to the editor. Our core values are displayed on our website.
How to create a strong culture in our groups
That national organization provides several ways to build culture:
- The monthly call not only provides information to volunteers but builds a sense of community..
- The introductory call and the Climate Advocate Training use quotes and stories to convey our culture to new volunteers.
- The CCL blog uses stories to convey what’s important to us.
Remind volunteers of these resources at your meetings, especially newcomers, by sharing your experience with them, or pointing them out on the New Volunteer Handout.
For ideas on ways to build your group's culture and appointing a culture builder in your team read more about the Second Pillar here!
The Third Pillar: The Conditions that Motivate
“The proper question is not, ‘How can people motivate others?,’ but rather, ‘How can people create the conditions within which others will motivate themselves?’” –Edward Deci
A transformational organization is one in which the conditions are right for people to motivate themselves. And how well volunteers perform stems from what motivates them in the first place. So what drives individual motivation? Direct motivators increase long-term motivation, which helps individuals be effective and satisfied. Indirect motivators actually weaken long-term success because they are based on things like emotional and economic pressure. These motivators are explained more below.
Direct motivators: Motives that strengthen engagement
Direct motivators help volunteers motivate themselves. This leads to more engaged, persistent volunteers and a fosters the conditions within which people motivate themselves. They tend to allow for an engaged citizenship, room for experimentation, and an attitude of persistence. Three direct motivators are described in this section: play, purpose, and potential.
Indirect motivators: Motives that decrease long-term engagement
Indirect motivators often get in the way long-term of volunteers motivating themselves. They tend to be counterproductive to an individual’s efforts in any organization and can include behaviors to avoid guilt, performing for rewards, and working out of habit. It’s important for all groups to identify when any of these motivators are setting in to talk about how to best adjust toward direct motivators. The three indirect motivators described in this section are: emotional pressure, economic pressure and inertia.
For more information on specific field-tested suggestions on how to cultivate direct motivators that encourage us, help us to be more engaged, higher-functioning, passionate and create healthier teams, read more about the Third Pillar here!
The Fourth Pillar: The Elimination of Blame
Blame kills motivation, experimentation, and the ability to learn from mistakes.
Despite all that we know about how to motivate people from decades of social science research, why don’t we have better functioning organizations and workplaces? It turns out that human beings have a tendency to blame the individual when things aren’t going well, rather than the context or conditions within which they operate. It’s called the blame bias. But that bias isn’t hardwired. By understanding it, we can eliminate it.
So what tools do we have to engage in problem-solving without falling into the trap of blame bias? One easy method of learning how to move away from blame is through using the REAP Model, which helps us look at a situation with objectivity and an open mind. REAP stands for: Remember, Explain, Ask and Plan. We REAP what we sow!
- Remember: Whenever you find yourself blaming an individual for a situation, stop yourself and remember these words: “Assume positive intent.” This simple statement should remind you that the person probably means well.
- Explain: Before addressing the situation, come up with alternative scenarios that could explain the behavior without assuming a problem with the individual.
- Ask: Assuming positive intent, mention what you observed and ask why to start a discussion centered on problem-solving.
- Plan: Identify the true root cause and develop a plan to remedy it.
The Fifth Pillar: The Empowerment of Volunteers
Doing things together, helping people determine a role for themselves, and checking in periodically lead to greater engagement by our members.
There isn’t a formula for empowering people, but we have pulled together some things we can do to help people develop their capacity and commitment to action.
Doing things together
Although setting people up to work alone on tasks can be fast and efficient (and often feels easier), in the long run research shows that people engage more deeply over time when they work together.
Start with tasks and move to roles
People come into the organization at different levels. Your group needs to have a system for getting to know newcomers and to find out more about what they want to offer the group. Many people want to start out with a simple task they can do. Help newcomers leave your meeting with a clear and easy next step for themselves, for example “Go home and learn how to log-in to CCL Community” or “I will write my members of Congress this week.” But after a few months of doing tasks, it’s time to start thinking with them about the outcomes they want to work for, and the role they want to play in that. A simple approach is to have a conversation soon after they’ve attended their first meeting, or after their first few months, and ask questions to determine (1) what motivates them, (2) what would they like to contribute or achieve, and (3) what their next steps are. There are additional resources on CCL Community, including a more in-depth approach used successfully by some groups.
Here’s a simple format for defining a role:
As ___________________ (insert title)
I will __________________ (outcome)
By ____________________ (activities)
For example, “As chapter meeting host I will make everyone comfortable by making sure we provide coffee and treats and by providing social opportunities for our members. I’ll circulate a sign-up sheet for the refreshments each month, recruit a few extroverts in the group to seek out people on the edge at our meetings and talk to them, and plan a social event once or twice a year for our group.”
Check in with your people
A check-in call is like coaching (for a more in-depth discussion click here for a training on supportive coaching). A quick review of coaching is provided below, which has three interconnected domains:
- Motivation: Providing encouragement, getting over discouragement, helping people articulate their commitment to their objective.
- Skills: Helping volunteers decide if they have the skills they need to accomplish their objective and what resources (including people) you can connect them with.
- Strategy: Identifying a clear path for achieving goals and making a plan of action.
For more information on the process of developing and nurturing relationships in your team, read more about the Fifth Pillar here!