When Someone New Joins CCL

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There are many ways people can come into our organization. This training guide provides an overview of what happens when a new supporter is added to the CCL database.
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How New Volunteers Might Join CCL
  • Personal invitation by a CCL member
  • Joining on our website
  • Contacting Congress through one of our online tools
  • Texting to Join (619-675-7507)
  • Signing up at a tabling or outreach event
  • Opting in when filling out a constituent comment form or postcard
  • Registering for one of our conferences
  • Making a donation
  • Joining our Informational Session

We want these new supporters to end up in our database so they can be added to our monthly email newsletter list and invited to participate more fully in CCL. 

Note: The automatic process below is a supplement to the personal contact CCL supporters and leaders should continue to have with their group leader and each other.

Welcome Message

When someone new is added to CCL’s database (either via HQ or by a group) they receive an initial welcome message tailored to how they joined us (e.g. a slightly different message for tabling event vs. website forms). CCL handles contacts for new volunteers in two distinct ways.

With CCL's new upgrades in Community, every new volunteer is also automatically provided a Community username, password, and added to our Weekly Briefing and Monthly Newsletter list.  Volunteers who join CCL directly (via our online sign-up or text to join program) will be considered activated and be sent an invitation to Community and will begin receiving all CCL Community notifications immediately. See the FAQ on CCL's new Join Process for more information.

Volunteers who join more indirectly (i.e. signing up at a tabling event, signing up for an event, etc.) will be added to Community but will not be considered active and will not receive notifications from CCL Community beyond email messages from their local group leader until they login to activate their Community account.  

Either way, all new volunteers will receive a welcome message inviting them to attend our Wednesday Informational Session, and to fill our online volunteer form if they have not already done so. 

Reminders and Encouragement

They are also sent an automated series of reminder emails to encourage them to get more involved with CCL. Generally, they will get one per week for the first month and then one every two to four weeks after that. They are invited to attend the Informational Session, fill out our volunteer form, and take action by contacting Congress via our online action tools. This process can last up to three months. If you are sending us a new person who should not be encouraged in this way let membership know by emailing membership@citizensclimatelobby.org.

Climate Advocate Training

Once they attend the informational session (or listened to the recorded version online), they are then encouraged to attend our Climate Advocate Training. These classes are an hour long and occur two different times each month (see registration page for more information). New volunteers are reminded a few days before hand for three months or until they attend the class (or listen to a recorded version online).

Core Volunteer Training

Once they attend Climate Advocate Training (or listen to a recorded version online), they are then encouraged to attend our Core Volunteer Training. These classes every Tuesday evening at 8 pm ET and they are reminded a few days before hand for two months.

Connecting with a Local Chapter

When someone attends or watches the Informational Session we will send a specific email providing their chapter leader’s information. 

Once the nearest local chapter is established for a new volunteer, CCL will also notify Group Leaders via an email sent once a week. This will include a list of people new to CCL in the last week who are now in their chapter, as well as people who joined further in the past who have recently been re-assigned to that chapter or re-engaged with recent activity.  As a result, both parties will have each other’s contact info and can begin developing a connection.

Updating Group Settings for Instant Notification

In New Community, Group Leaders can also adjust the notifications for when they are emailed if someone new joins their chapter. To be sent a notification instantly whenever a new volunteer joins your group, go to your chapter’s group page on Community, then click on “Settings” on the left-hand column, make sure the “Notifications” tab is highlighted, click the checkbox next to “Notify me of new Members” then “Save Changes.”

New Joins From Reddit

Citizens’ Climate has recently had a surge of new supporters joining us after seeing posts about our organization on Reddit.com, a popular online discussion platform where millions of people discuss various topics and follow news. We want to provide you with some background on Reddit and some info on how volunteers already engaged on Reddit can support CCL on that platform. This one page info sheet is something chapter leaders can both use as background for themselves and pass on to new volunteers from Reddit if that seems appropriate to them.

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Category
Training
Topics
Chapter Organizing